Policies & Privacy
At Lumen Health, we keep the booking process simple with a short set of required acknowledgements. This page provides links to our full policies, available for your review at any time.
Scope of Care
Lumen Health provides telehealth consultation only and does not provide emergency services. Consults are available only when you are physically located in the State of North Carolina at the time of your appointment.
Controlled substances will not be prescribed through Lumen Health. Medicolegal evaluations will not be provided by Lumen Health.
[Read more → Telehealth Practice]
Telehealth Limitations
Recommendations are limited based on the information you provide and available data remotely. For your physician to have the information needed to provide assessment and plans, all required intake forms must be completed and electronically signed before your appointment.
[Read more -> Telehealth Practice]
Communication
For privacy, health information will not be sent by email or text. All non-scheduling communication occurs through secure messaging. We are committed to making our website and services accessible to all clients.
[Read full Notice of Privacy Practices - HIPAA]
[Read full Accessibility Statement ]
Privacy Practices
We are committed to protecting your health information in compliance with HIPAA.
[Read full Notice of Privacy Practices - HIPAA]
Payment & Insurance
Payment is due at booking. Lumen Health does not bill insurance. A receipt is provided for HSA/FSA use if requested, although reimbursement is not guaranteed.
[Read more → Disclaimer , Terms of Use ]
Website & Legal Policies
For reference, our library of Policies are available here: