Website Privacy Policy

Effective date: September 05, 2025

Lumen Health, PLLC (“Lumen Health,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website https://lumenhealth.online.

Information We Collect

When you use our website, we may collect:

  • Personal information you provide directly (such as your name, email, or phone number if you complete a contact form, sign up for our mailing list, or schedule an appointment).

  • Non-identifiable information (such as browser type, device information, and site usage data collected through cookies or analytics tools).

How We Use Information

We may use the information we collect to:

  • Respond to your inquiries and provide requested services.

  • Schedule and manage appointments.

  • Improve our website and user experience.

  • Comply with legal or regulatory obligations.

Third-Party Services

Our website may use trusted third-party services (such as Squarespace, Acuity/Squarespace Scheduling, Relay Financial, and Google Analytics). These providers may collect or process information as needed to perform their functions, subject to their own privacy policies.

Cookies

Our site may use cookies or similar technologies to improve functionality and analyze site traffic. You can adjust your browser settings to refuse cookies, though some site features may not function properly.

Security

We take reasonable steps to protect your information. Please note that standard internet transmissions (such as email) may not be fully secure. Do not include sensitive health information in website forms. Protected health information (PHI) shared for telehealth services is governed separately by our Notice of Privacy Practices.

Your Choices

  • You may request to review, update, or delete personal information you’ve shared with us by contacting us at admin@lumenhealth.online.

  • You can opt out of email communications at any time by following the unsubscribe link in those emails.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Lumen Health, PLLC
127 N Tryon St., Unit 412
Charlotte, NC 28202
Email: admin@lumenhealth.online

Note: This Website Privacy Policy explains how Lumen Health, PLLC handles information collected through our website. It is not the same as our HIPAA Notice of Privacy Practices, which describes how we use and protect your health information.