Lumen Health, PLLC — Notice of Privacy Practices — HIPAA
Notice of Privacy Practices — Summary
This summary describes how Lumen Health PLLC may use and disclose your health information and your rights regarding that information. We use your information to provide telehealth consultation services, coordinate care at your request, operate and improve our practice, and comply with the law. We may share information with you, with people you authorize, and with other professionals involved in your care (when you ask us to do so). We may also share limited information for operations (e.g., quality, training, audits) and when required by law (e.g., public health reporting or to prevent serious threats).
You have rights to access and get a copy of your records, ask us to correct information, request confidential communications, ask for limits on certain uses/disclosures, get an accounting of disclosures, and receive a copy of this notice. We safeguard your information and will notify you if a breach occurs.
Reading this summary is not a substitute for the full Notice below. If you have questions, contact:
Lumen Health, PLLC 127 N Tryon St. Unit 412, Charlotte NC. 28202 • 980-288-6210 • admin@lumenhealth.online
Effective date: August 30, 2025
Lumen Health PLLC — Notice of Privacy Practices
Effective Date: August 30, 2025
Contact: 127 N Tryon St. Unit 412, Charlotte NC. 28202 • 980-288-6210 • admin@lumenhealth.online
Our duties
We are required by law to maintain the privacy of your protected health information (PHI), to give you this Notice, and to follow the terms of this Notice. We will let you know if we change our privacy practices and provide an updated Notice.
How we may use and disclose your information
Treatment: To provide telehealth consultation services and coordinate referrals or follow-up at your request.
Payment: To obtain payment for services you receive (direct-pay processing and related activities).
Health care operations: For quality improvement, licensing, training, auditing, and administrative purposes.
Individuals involved in your care / your designee: With your permission or as allowed by law.
Required by law / public health & safety: For reporting certain conditions, preventing serious threats, responding to court orders and subpoenas, law enforcement requests, and other legally required disclosures.
Business associates: We may share PHI with vendors who perform services for us (e.g., telehealth platforms, EHR, billing) under written agreements requiring them to protect your information.
Other uses and disclosures: We will not use or disclose your PHI for marketing, sell your PHI, or use it for most research without your written authorization. Uses and disclosures not described in this Notice will be made only with your authorization, which you may revoke in writing at any time.
Your rights
Right to access: You may inspect or obtain a copy of your records (in paper or electronic format) within the timeframes allowed by law.
Right to amend: You may request corrections to your records if you believe information is inaccurate or incomplete.
Right to confidential communications: You may request that we contact you in a specific way (e.g., at a different address or email).
Right to request restrictions: You may ask us to limit certain uses/disclosures; we will consider your request but may not be able to agree in all cases.
Right to an accounting of disclosures: You may request a list of certain disclosures we have made of your PHI.
Right to a copy of this Notice: You may obtain a paper or electronic copy at any time.
Right to be notified of a breach: You will be notified if a breach of unsecured PHI occurs that affects you.
Our responsibilities and safeguards
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure telehealth platforms and secure messaging for sensitive information. Email may not be fully secure; if you prefer not to use email for PHI, please tell us and we will accommodate reasonable requests.
Questions or complaints
If you have questions about this Notice or believe your privacy rights have been violated, contact us at Administration, Lumen Health, PLLC (address/phone/email above). You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.